Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how 7winer (hereinafter referred to as "we," "us," or "our") collects, uses, processes, discloses, and protects the personal information of users (hereinafter referred to as "you" or "your") who access or use our online casino and sports betting platform (hereinafter referred to as "the Platform").

7winer is committed to protecting your privacy and ensuring the security of your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable Philippine data protection laws. This Privacy Policy applies to all personal information collected through the Platform, including information provided during registration, gameplay, transactions, and customer service interactions.

By accessing, registering, or using the 7winer Platform, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any provision of this Privacy Policy, you must immediately discontinue use of the Platform.

2. Information We Collect

7winer collects various types of personal information to provide, maintain, and improve our services. The categories of information we collect include:

2.1 Information You Provide Directly

When you register for a 7winer account or use our services, you voluntarily provide the following information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification documents (e.g., Philippine passport, driver's license, UMID, SSS ID).
• Contact Information: Email address, mobile phone number, residential address, and postal code.
• Account Credentials: Username, password, and security questions/answers.
• Financial Information: Payment method details including GCash account, PayMaya account, bank account information, and transaction history.
• Verification Documents: Copies of identification documents, proof of address (utility bills, bank statements), and selfie photographs for identity verification purposes.
• Communications: Any information you provide when contacting customer support, participating in surveys, or communicating with 7winer through email, live chat, or other channels.

2.2 Information Collected Automatically

When you access or use the 7winer Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, device identifiers (IMEI, MAC address), and mobile network information.
• Connection Information: IP address, internet service provider, approximate geographic location (city/region level), and time zone settings.
• Usage Data: Pages visited, games played, betting history, deposit and withdrawal activity, session duration, navigation patterns, and interaction with Platform features.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies as described in our Cookie Policy.
• Login History: Timestamps, IP addresses, and device information associated with each login session for security monitoring purposes.

2.3 Information from Third Parties

7winer may receive information about you from third-party sources, including:

• Payment processors (GCash, PayMaya, banks) to verify transactions and prevent fraud.
• Identity verification services to confirm your identity and comply with regulatory requirements.
• Fraud prevention and security providers to protect against unauthorized access and fraudulent activity.
• Marketing partners, only with your explicit consent, to provide personalized offers and promotions.

3. How We Use Your Information

7winer processes your personal information for the following legitimate purposes:

3.1 Service Provision and Account Management

• Creating, maintaining, and securing your 7winer account.
• Processing your registration and verifying your identity and age (21+ requirement).
• Enabling you to access games, place bets, and use Platform features.
• Processing deposits, withdrawals, and other financial transactions.
• Managing your account settings, preferences, and communication choices.
• Providing customer support and responding to your inquiries.

3.2 Legal and Regulatory Compliance

• Complying with Philippine gaming regulations and PAGCOR requirements.
• Fulfilling Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations.
• Preventing fraud, money laundering, and other illegal activities.
• Responding to legal requests, court orders, and regulatory inquiries.
• Maintaining records required by Philippine law.
• Enforcing our Terms and Conditions and protecting our legal rights.

3.3 Security and Fraud Prevention

• Detecting, preventing, and investigating fraudulent transactions and suspicious activity.
• Monitoring account access and identifying unauthorized login attempts.
• Protecting the Platform from cyberattacks, hacking, and security threats.
• Implementing security measures such as two-factor authentication and login verification.
• Investigating violations of our Terms and Conditions.

3.4 Service Improvement and Analytics

• Analyzing usage patterns to improve Platform functionality and user experience.
• Conducting research and development to enhance our games and services.
• Testing new features and optimizing Platform performance.
• Understanding player preferences and gaming behavior (anonymized where possible).
• Troubleshooting technical issues and resolving bugs.

3.5 Marketing and Communications

With your consent, 7winer may use your information for:

• Sending promotional emails about bonuses, new games, and special offers.
• Providing personalized recommendations based on your gaming preferences.
• Sending SMS notifications about account activity and promotions (you may opt out).
• Communicating important Platform updates and policy changes.
• Inviting you to participate in surveys, contests, or player feedback programs.

You can opt out of marketing communications at any time by adjusting your account settings or using the unsubscribe link in our emails. However, you will continue to receive transactional and administrative communications necessary for your use of 7winer services.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act, 7winer processes your personal information based on the following legal grounds:

• Consent: You have provided explicit consent for specific processing activities, such as marketing communications.
• Contract Performance: Processing is necessary to fulfill our contractual obligations to provide gaming services under our Terms and Conditions.
• Legal Obligation: Processing is required to comply with Philippine laws, including gaming regulations, AML laws, and tax requirements.
• Legitimate Interest: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests do not override your fundamental rights and freedoms.

5. How We Share Your Information

7winer respects your privacy and does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist in operating the Platform and delivering our services:

• Payment Processors: GCash, PayMaya, and banking institutions to process deposits and withdrawals.
• Game Providers: Software suppliers (e.g., PG Soft, JILI, Pragmatic Play) to deliver casino games and sports betting services.
• Identity Verification Services: Third-party verification providers to confirm your identity and comply with KYC requirements.
• Cloud Service Providers: Hosting and storage providers to securely store data on encrypted servers.
• Customer Support Services: Support platform providers to manage customer inquiries and communications.
• Analytics Providers: Analytics services to help us understand Platform usage and improve user experience.

All service providers are contractually bound to protect your information, use it only for specified purposes, and comply with Philippine data protection laws.

5.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, law enforcement, regulatory bodies, or courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests from PAGCOR or other Philippine authorities.
• Enforce our Terms and Conditions and protect our legal rights.
• Investigate, prevent, or take action regarding illegal activities, fraud, or security threats.
• Protect the safety, rights, or property of 7winer, our users, or the public.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and ensure the new entity continues to protect your information in accordance with this Privacy Policy.

5.4 With Your Consent

We may share your information with third parties for other purposes with your explicit consent, such as participating in third-party promotions or loyalty programs.

6. Data Security Measures

7winer implements comprehensive technical, organizational, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

6.1 Technical Security Controls

• Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption.
• Secure Storage: Personal information is stored on encrypted servers with restricted access controls.
• Firewall Protection: Advanced firewalls and intrusion detection systems protect against cyberattacks.
• Two-Factor Authentication: Optional 2FA adds an extra layer of security to your account.
• Regular Security Audits: Independent security assessments and penetration testing to identify vulnerabilities.

6.2 Organizational Security Measures

• Access Controls: Personal information is accessible only to authorized personnel who require it to perform their job functions.
• Employee Training: All staff undergo data privacy training and are bound by confidentiality obligations.
• Incident Response: Established procedures for detecting, reporting, and responding to data breaches.
• Data Minimization: We collect and retain only the information necessary for specified purposes.
• Vendor Management: Third-party service providers undergo security assessments and agree to stringent data protection standards.

6.3 Your Role in Security

While 7winer implements robust security measures, you also play a crucial role in protecting your account:

• Choose a strong, unique password and never share it with others.
• Enable two-factor authentication for enhanced account security.
• Log out of your account when using shared or public devices.
• Monitor your account activity and report suspicious transactions immediately.
• Keep your contact information up-to-date for security notifications.

7. Data Retention

7winer retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements:

• Active Accounts: Personal information is retained as long as your account remains active and you continue using 7winer services.
• Closed Accounts: After account closure, we retain certain information for a period of seven (7) years to comply with Philippine gaming regulations, tax laws, and AML requirements.
• Transaction Records: Financial transaction records are retained for the period required by Philippine law, typically seven (7) years from the date of transaction.
• Legal Holds: Information subject to legal holds, ongoing investigations, or disputes is retained until resolution.
• Marketing Data: If you opt out of marketing communications, your contact information is removed from marketing lists but may be retained in a suppression list to honor your opt-out preference.

Once the retention period expires and the information is no longer required for legal or business purposes, 7winer securely deletes or anonymizes your personal information in accordance with data protection best practices.

8. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request access to the personal information 7winer holds about you. Upon request, we will provide you with a copy of your data in a commonly used format.

8.2 Right to Correction

If any of your personal information is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most information directly through your account settings or by contacting customer support.

8.3 Right to Erasure

You have the right to request deletion of your personal information, subject to certain exceptions where retention is required by law (e.g., financial records, regulatory compliance, ongoing investigations).

8.4 Right to Object

You have the right to object to processing of your personal information for certain purposes, including direct marketing. You can opt out of marketing communications at any time through your account settings.

8.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, machine-readable format for transfer to another service provider, where technically feasible.

8.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

8.7 Right to Lodge a Complaint

If you believe 7winer has violated your privacy rights, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC).

Exercising Your Rights: To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 13. We will respond to your request within fifteen (15) days or as required by Philippine law.

9. Cookies and Tracking Technologies

7winer uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Platform usage.

9.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for Platform functionality, account login, and security features.	Session or up to 1 year
Performance Cookies	Collect anonymized data about Platform usage to improve performance and user experience.	Up to 2 years
Functional Cookies	Remember your preferences, language settings, and customization choices.	Up to 1 year
Marketing Cookies	Track your activity to deliver personalized advertisements and promotions (with consent).	Up to 1 year

9.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect Platform functionality and prevent you from accessing certain features. Note that opting out of marketing cookies will not stop you from seeing advertisements, but they will be less relevant to your interests.

10. Third-Party Links and Services

The 7winer Platform may contain links to third-party websites, services, or applications. This Privacy Policy applies only to 7winer services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing any personal information. 7winer does not control and is not liable for the content, privacy practices, or security of third-party websites.

11. International Data Transfers

7winer primarily processes personal information within the Philippines. However, some of our service providers and technology infrastructure may be located outside the Philippines. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Data processing agreements with third parties that include data protection obligations.
• Transfer to countries with adequate data protection laws as recognized by the Philippine National Privacy Commission.
• Implementation of security measures equivalent to those required by Philippine law.

By using 7winer services, you consent to the transfer of your information to countries outside the Philippines for the purposes described in this Privacy Policy, subject to the protections outlined above.

12. Children's Privacy

7winer services are intended exclusively for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from minors under 21 years of age. If we discover that we have inadvertently collected information from a person under 21, we will promptly delete such information from our systems.

If you are a parent or guardian and believe your child under 21 has provided personal information to 7winer, please contact us immediately so we can take appropriate action to remove the information and terminate the account.

13. Changes to This Privacy Policy

7winer reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Platform functionality. Material changes will be communicated through prominent notice on the Platform or via email to registered users at least thirty (30) days before the changes take effect.

Your continued use of 7winer services after the effective date of the updated Privacy Policy constitutes acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this document indicates when the Privacy Policy was most recently revised.

14. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how 7winer processes your personal information, please contact our Data Protection Officer:

• Email: [email protected]
• Customer Support Email: [email protected]
• Live Chat: Available 24/7 on the Platform

We strive to respond to all privacy-related inquiries within fifteen (15) business days. For urgent matters requiring immediate attention, please use our live chat service.

National Privacy Commission (Philippines): If you are not satisfied with our response to your privacy concerns, you may file a complaint with the National Privacy Commission at:

• Address: 5th Floor, Philippine International Convention Center, Vicente Sotto Avenue, Pasay City, Metro Manila, Philippines
• Website: www.privacy.gov.ph
• Email: [email protected]